Last updated: 11 November 2026
Who we are
LCB Vehicles Ltd ("LCB", "we", "us") is a company registered in Scotland (company number SC405125) with its registered office at 16 Flakefield, Glasgow, South Lanarkshire, Scotland, G74 1PF. We are the controller of the personal information described in this notice.
If you have any questions about this notice or your information, contact us at hires@lcbvehicles.com or on 0141 471 5514.
Information we collect
- Contact details such as your name, company, email address and telephone number when you contact us, use the forms on this website or become a customer.
- Enquiry and support details such as the content of your messages, vehicle details, faults reported and the history of our dealings with you.
- Customer and account information such as hire and contract records, driver details you provide, billing and payment information, and records relating to vehicles, including servicing, damage, telematics and penalty charge notices.
- Technical information such as IP address, browser type and pages requested, which is recorded automatically by our website hosting and font providers to deliver and secure the website.
This website does not use advertising or analytics cookies.
How we use your information
- To respond to enquiries and provide quotes.
- To provide, manage and support vehicle hire, sales, servicing, maintenance and repairs.
- To manage customer accounts, invoicing and payments.
- To deal with damage, insurance claims, penalty charge notices and disputes.
- To keep in touch with existing and previous customers about our services, where permitted by law.
- To run, improve and protect our business, our website and our vehicles.
- To comply with our legal, regulatory, tax and accounting obligations.
Our lawful bases
We rely on one or more of the following under UK data protection law:
- Contract, where we need the information to provide services to you or to take steps you ask for before entering into a contract.
- Legitimate interests, in running and developing our business, responding to enquiries, keeping accurate records and protecting our legal position, where these are not overridden by your interests and rights.
- Legal obligation, where the law requires us to keep or share information.
- Consent, where we ask for it. You can withdraw consent at any time.
Who we share it with
We do not sell your personal information. We may share it, where necessary, with:
- Service providers who support our business, such as IT, email, website hosting, telematics, maintenance, recovery and delivery partners.
- Insurers, brokers, finance providers and vehicle manufacturers or leasing partners.
- Professional advisers such as accountants, auditors and solicitors.
- Local authorities, the police, the DVLA and other public bodies, for example in connection with penalty charge notices or where required by law.
- A buyer or successor if all or part of our business is sold or reorganised.
Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place as required by UK data protection law.
How long we keep it
We keep personal information for as long as we reasonably need it for the purposes set out in this notice. This includes keeping records of enquiries, customer relationships, vehicles and transactions so we can provide ongoing and future services, maintain accurate business and vehicle history, meet our legal, tax, accounting and insurance requirements, and establish, exercise or defend legal claims.
In practice, this means we will usually keep customer and transaction records for at least six years after our relationship ends, and may keep them for longer where there is a continuing business, legal or regulatory reason to do so. We review the information we hold from time to time and securely delete or anonymise it when it is no longer needed.
Keeping it secure
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so please avoid sending sensitive information by email unless necessary.
Your rights
Subject to certain conditions and exemptions, you have the right to access your information, ask us to correct it, ask us to erase it or restrict how we use it, object to our use of it, and ask for a copy in a portable format. These rights are not absolute. For example, we may keep information where we need it to comply with the law or to establish, exercise or defend legal claims. You can object to direct marketing at any time.
To make a request, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, but we would appreciate the chance to resolve your concern first.
Changes to this notice
We may update this notice from time to time. The latest version will always be available on this page.